Ring Shifts Policy on Police Access


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From Wondry I'm David Brown, and this is business wars daily. On this February 5, Happy Monday, one and all. Late last month, Ring released a blog post about its Neighbors app. The video doorbell company announced a few changes to that app. We should point out here that Ring is owned by Amazon, which is also the parent company of Wondry neighbors. That app allows folks who live near each other to share videos, images and information about local crime in an effort to keep neighborhoods safer. Down toward the end of the post was an interesting development, though Ring announced that it was ending its request for assistance, or RFA tool beginning well last week. This was an option that allowed first responders like police and fire departments to request and receive video in the app.


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Public safety agencies posts will still be publicly available in the app. That was a change made about three years ago to address privacy concerns. Before that, law enforcement requests for video could be made privately to app users. From now on, if those agencies want to ask for footage, they're going to need a search warrant. However, Ring also maintains the right to share footage without user consent in, quote, limited circumstances. NPR reports. The RFA tool in neighbor its that have been calling to end these partnerships for years, end quote. Other critics point to concerns over Ring's handling of sensitive data. CNN adds, last year, the brand paid $5.8 million to the Federal Trade Commission to settle allegations that it gave employees unfettered access to customers Ring devices.


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The FTC also alleged that numerous instances of hacked Ring cameras undercut the company's marketing claims that the cameras would enhance user security. Of course, while Ring sells about four out of every ten doorbell cameras in the country, according to strategy analytics research, it isn't the only game in town. Google's Nest sells about a quarter of the market share. The company still reserves the right to share your video with law enforcement, and federal law allows them to do just that if they believe in good faith that safety is at risk. Of course, even with Ring's new policy, police can access the footage with a warrant. They can even knock on doors and ask for the footage with or without a warrant, although Ring owners aren't obligated to give it to them without the necessary paperwork.


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For law enforcement, getting surveillance footage from doorbell cams now may mean going through the wringer. From Wondery this is business wars daily. I'm your host, David Brown, written by Gwen Moran and produced by Jessica Yarmoski. Our executive producers are Tina Rubio and Marshall Louis.


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